Privacy Policy
This policy explains what personal data we collect when you use the Prodlabs website, why we collect it, who it’s shared with, and the choices you have.
In short: we only collect what you choose to send us through our forms, plus the basic technical data any website needs to run. We don’t use analytics, advertising trackers or cookies, and we never sell your data.
1. Who we are
PRODLABS SOFTWARE DEVELOPMENT - FZCO, a free zone company registered in the United Arab Emirates at IFZA, Dubai Silicon Oasis, Dubai, United Arab Emirates (“Prodlabs”, “we”, “us”), is responsible for your personal data as the data controller.
You can reach us about privacy at support@prodlabs.dev.
2. What we collect
Information you give us
When you send a request through the “Let’s talk” pop-up or the contact form, we collect:
- your name and work email address;
- the service you’re interested in and what you’re building;
- the project description you write, and anything else you choose to include in it.
If we go on to talk or work together, we also keep our emails and other correspondence with you.
Technical information
When you visit the site, our hosting provider automatically records standard server logs, such as your IP address, browser type, the pages requested and the date and time. Your browser also sends your IP address to Google when it loads the fonts we use.
We don’t use analytics tools, advertising pixels or tracking cookies, and we don’t build profiles of visitors.
3. Why we use it
| Purpose | Data | Legal basis |
|---|---|---|
| Replying to your request and discussing a possible project | Form details, correspondence | Taking steps at your request before entering a contract; our legitimate interest in responding to enquiries |
| Running the project if we work together | Contact details, correspondence | Performing our contract with you or your organisation |
| Keeping the site working, secure and free of abuse | Server logs, IP address | Our legitimate interest in operating a secure website |
| Meeting legal, tax and accounting duties | Records connected to a project | Legal obligation |
We won’t add you to a marketing list from a website request. If we ever want to send you marketing, we’ll ask first, and you can opt out at any time.
4. Who we share it with
We don’t sell or rent your personal data. We share it only with service providers who help us run the site and reply to you, and only as far as they need it:
- Netlify: hosts the website and keeps server logs.
- Web3Forms: delivers the messages you send through our forms to our inbox.
- Google Fonts: serves the typefaces used on the site and receives your IP address when they load.
- Proton: hosts the email inbox where your request arrives and our replies are stored.
We may also disclose data if the law requires it, to protect our legal rights, or to a buyer or successor if the business is sold or reorganised.
5. International transfers
Some of these providers process data outside your country, including in the United States. Where data protection law requires it, we rely on appropriate safeguards for these transfers, such as the provider’s standard contractual clauses or an adequacy decision.
6. How long we keep it
- Requests that don’t become a project: up to 24 months after our last contact, then deleted.
- Project records: for the length of the project and afterwards for as long as tax, accounting or legal duties require.
- Server logs: kept by our hosting provider for a limited period under its own retention policy.
7. Your rights
Depending on where you live, including under the UAE Personal Data Protection Law and the EU and UK GDPR, you may have the right to:
- ask for a copy of the personal data we hold about you;
- ask us to correct or complete it;
- ask us to delete it;
- object to or ask us to restrict how we use it;
- receive it in a portable format;
- withdraw your consent where we rely on it.
To use any of these rights, email support@prodlabs.dev. We’ll reply within one month, and we may need to confirm your identity first.
8. Security
The site is served over an encrypted connection (HTTPS), and we limit access to your data to the people who need it. No system is completely secure, so please don’t send confidential or sensitive information through the website forms.
9. Cookies
This website does not set cookies and does not use similar technologies such as local storage for tracking. Because there are no optional cookies, we don’t show a cookie banner.
If we add analytics or other cookies in the future, we will update this section and ask for your consent where the law requires it.
10. Children
Our services are for businesses, and the site is not aimed at children. We don’t knowingly collect personal data from anyone under 16.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed. If a change is significant, we’ll make it clear on this page.
12. Contact and complaints
Questions or concerns? Email support@prodlabs.dev or write to PRODLABS SOFTWARE DEVELOPMENT - FZCO, IFZA, Dubai Silicon Oasis, Dubai, United Arab Emirates.
You also have the right to complain to a data protection authority, such as the UAE Data Office, or the authority where you live or work. We’d appreciate the chance to deal with your concern first.